We may reproduce the affected item using the personalization information originally submitted with your order.
Return & Refund Policy
Made for you. Protected when something goes wrong.
Because many Charmiora pieces are personalized and made to order, returns work a little differently. Here’s exactly when we can help.
Last updated: September 26, 2026
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Charmiora Buyer Protection
You’re protected for 30 days after delivery.
If your order arrives damaged, defective, or materially different from what you ordered, contact us within 30 days of delivery.
Replacement
We may reproduce an affected item when replacement is the
appropriate resolution.
Partial refund
Appropriate when only part of an order is affected.
Full refund
May apply when an eligible issue materially affects the entire order.
01 · Personalized for you
Made-to-order items generally cannot be returned for a change of mind.
Many Charmiora products are personalized, customized, or prepared specifically according to the selections submitted with your order.
Because these products are created specifically for you, they generally cannot be returned, exchanged, cancelled, or refunded simply because you changed your mind after ordering.
Please check your order carefully before checkout.
Your personalization, bracelet size, charm selections, photos,
text and other submitted details are used to create your order.
02 · Please check before ordering
Issues caused by customer selections are not normally refundable.
Personalized and made-to-order products are generally not eligible for a refund, return or free replacement when the issue results from information, content or selections submitted by the customer.
- Changing your mind after ordering.
- Ordering the wrong product, charm, size, style, color, shape, or option.
- Selecting the wrong bracelet size.
- Entering an incorrect name, date, message, or engraving text.
- Uploading the wrong photo, image, handwriting file, or other content.
- Providing a blurry, dark, cropped, obstructed, or otherwise unsuitable image.
- Submitting an incorrect song link or personalization instruction.
- Submitting an incorrect bracelet layout.
- Providing an incorrect shipping address.
- Ordering duplicate items by mistake.
- Personal preference regarding a correctly produced item.
03 · Bracelet Builder
Digital previews are a visual guide.
Our Bracelet Builder and customization previews are designed to help you visualize your product before ordering.
The finished physical product may differ slightly from the on-screen preview because of normal factors such as:
- Screen display and color differences.
- Printing or engraving tolerances.
- Image positioning and cropping.
- Material texture and reflectivity.
- Product dimensions.
- Manufacturing processes.
Minor differences resulting from normal production processes are not considered defects.
For certain personalization types, our production team may make reasonable adjustments necessary to prepare customer-submitted artwork for manufacturing.
04 · Before production starts
Changes and cancellations are not guaranteed.
Personalized orders may enter production shortly after they are placed.
If you need to change or cancel an order, contact us as soon as possible.
If production has not begun, we may be able to make the requested change or cancellation.
Once production has started, personalized or made-to-order items generally cannot be changed or cancelled.
05 · When we’ll make it right
Damaged, defective or incorrect orders
If Charmiora made an error, or your product arrives damaged, defective, or materially different from what you ordered, please contact us within 30 days of delivery.
May qualify
- The wrong product was sent.
- Personalization materially differs from your submitted order.
- The item arrived damaged.
- A manufacturing defect affects normal use or appearance.
- A paid part of the order is missing.
Generally not eligible
- Change of mind.
- Incorrect customer selection.
- Incorrect customer-entered personalization.
- Wrong or unsuitable uploaded content.
- Minor normal production variation.
06 · Requesting help
What to send us
To help us review an eligible issue quickly, please provide:
- Your order number.
- A clear description of the problem.
- Clear photos showing the full product.
- Close-up photos showing the issue.
- Photos of the shipping package if the item arrived damaged.
We may request additional information where reasonably necessary to evaluate the claim.
Please do not dispose of the affected item until your case
has been reviewed.
07 · Resolution
We’ll choose the solution that fits the issue.
May be appropriate when only part of an order is affected or a full refund is not reasonably necessary.
May be appropriate when an eligible issue materially affects the complete order.
Approved refunds are returned to the original payment method whenever possible.
After we issue a refund, your bank or payment provider may require additional time before the funds appear in your account.
08 · Returning an item
Please contact us before sending anything back.
Because many Charmiora products are personalized and cannot be resold, we may not require an eligible defective or incorrect item to be physically returned.
If a return is required as part of an approved claim, we will provide return instructions.
Please do not send an item back without contacting us first.
Original shipping charges are generally non-refundable when an order was correctly produced and delivered.
If a refund results from an eligible error attributable to Charmiora, we will determine the appropriate treatment of shipping charges as part of the resolution.
09 · Complimentary rewards
Free gifts and promotional items
Free gifts, bonus charms and other complimentary promotional rewards have no cash value and are generally not independently refundable.
If a qualifying paid order is cancelled or refunded, eligibility for promotional rewards associated with that order may also be affected.
10 · Delivery issues
Lost packages and incorrect addresses
If your package is delayed, lost, or marked as delivered but cannot be located, please review our Shipping Policy and contact us so we can help investigate.
Packages shipped to an incorrect address submitted by the customer are generally not eligible for a refund or free replacement.
Shipping Policy →11 · Your rights
Applicable consumer rights still apply.
Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable law.
Something wrong with your order?
Tell us what happened.
Include your order number and clear photos where applicable, and we’ll review your request.