Shipping policy
Last updated: September 26, 2026
Thank you for shopping with Charmiora. Because many of our pieces are personalized and made to order, each order requires time for production before it is shipped.
PROCESSING TIME
Most orders are prepared within 3–6 days before shipment.
Personalized items may require additional preparation depending on the customization selected. During holidays, major promotions, or periods of unusually high order volume, processing may take slightly longer.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
SHIPPING TIMES
United States
Estimated shipping time after dispatch:
7–15 days
Please note that processing time and shipping time are separate. Your total estimated delivery time is the production time plus the carrier transit time.
International Orders
Where international shipping is available, estimated delivery is generally:
1–3 weeks after dispatch
International delivery times may vary depending on the destination country, customs clearance, local postal services, and other factors outside our control.
SHIPPING COSTS
Shipping charges are calculated and displayed at checkout.
From time to time, Charmiora may offer free shipping promotions when qualifying order requirements are met. Any active free shipping offer will be shown on our website and/or at checkout.
TRACKING YOUR ORDER
Once your order ships, you will receive a confirmation email containing your tracking information when available.
Tracking information may take a short time to update after the carrier receives the package.
ADDRESS CHANGES
Please review your shipping address carefully before placing your order.
If you notice an error, contact us as soon as possible through our Contact Us page. We will do our best to update the address before production or shipment begins, but we cannot guarantee that an address can be changed after an order has entered processing.
Charmiora is not responsible for packages delivered to an incorrect address provided by the customer.
DELIVERY DELAYS
Delivery estimates are provided as a guide and are not guaranteed delivery dates.
Carrier delays, severe weather, customs processing, peak-season congestion, local delivery disruptions, or other circumstances outside Charmiora’s control may affect delivery times.
If your tracking has not updated for an extended period or your package appears significantly delayed, please contact us and we will help investigate.
LOST OR MISSING PACKAGES
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
• Check around your delivery location and with household members or neighbors.
• Allow a short additional period in case the carrier marked the package as delivered early.
• Contact the shipping carrier using your tracking number.
If the package is still missing, contact Charmiora and we will review the situation with you.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible and include:
• Your order number
• A brief description of the issue
• Clear photos showing the product and the problem
Please refer to our Return & Refund Policy for additional information regarding eligible resolutions.
CUSTOMS, DUTIES & TAXES
For international orders, customs duties, import taxes, or other fees may be charged by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price.
MULTIPLE ITEMS IN ONE ORDER
Items from the same order may occasionally arrive in separate packages depending on production or fulfillment requirements. If this happens, additional tracking information may be provided.
QUESTIONS?
If you have any questions about shipping or an existing order, please contact us through our Contact Us page and include your order number whenever possible.