Last updated: September 26, 2026

At Charmiora, many of our products are personalized, customized, or made specifically for each customer.

Because these items are created according to the selections and information submitted with your order, they generally cannot be returned or refunded simply because you changed your mind or made an incorrect selection.

Please review your order carefully before completing checkout.

30-DAY CHARMiora BUYER PROTECTION

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 30 days of delivery.

For eligible cases, we may offer an appropriate resolution such as:

• A replacement
• A partial refund
• A full refund

The appropriate resolution depends on the nature of the issue and the portion of the order affected.

PERSONALIZED & MADE-TO-ORDER ITEMS

Personalized and made-to-order products are generally not eligible for return, exchange, cancellation, or refund when the issue results from information, selections, or content submitted by the customer.

This includes, but is not limited to:

• Changing your mind after ordering
• Ordering the wrong product, charm, size, style, color, shape, or option
• Selecting the wrong bracelet size
• Entering an incorrect name, date, message, or engraving text
• Uploading the wrong photo, image, handwriting file, or other content
• Providing a low-quality, blurry, cropped, dark, obstructed, or unsuitable image
• Providing an incorrect song link or personalization instruction
• Approving or submitting an incorrect bracelet layout
• Providing an incorrect shipping address
• Ordering duplicate items by mistake
• Personal preference regarding a correctly produced item
• Minor differences between an on-screen preview and the finished physical product that result from normal printing, engraving, material, manufacturing, screen-color, or production variations

Because production is based on the information submitted with your order, customers are responsible for checking all personalization details before completing checkout.

BRACELET BUILDER & DIGITAL PREVIEWS

Our Bracelet Builder and customization previews are designed to help you visualize your product before ordering.

Digital previews are a visual guide and may not represent the finished physical product with absolute pixel-for-pixel accuracy.

Small differences may occur because of:

• Screen display and color differences
• Printing or engraving tolerances
• Image positioning and cropping
• Material texture and reflectivity
• Product dimensions
• Manufacturing processes

These normal production differences are not considered defects.

For certain customization types, our production team may make reasonable adjustments needed to prepare customer-submitted artwork for manufacturing.

CANCELLATIONS & ORDER CHANGES

Because personalized orders may enter production shortly after they are placed, cancellations and changes are not guaranteed.

If you need to change or cancel an order, contact us as soon as possible.

If production has not yet begun, we may be able to make the requested change or cancellation.

Once production has started, personalized or made-to-order items generally cannot be changed or cancelled.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If Charmiora made an error, or your product arrives damaged, defective, or materially different from what you ordered, please contact us within 30 days of delivery.

Examples may include:

• The wrong product was sent
• Personalization materially differs from the information submitted with the order
• An item arrived damaged
• A manufacturing defect affects the normal use or appearance of the product
• Part of the order is missing

To help us review the issue, please provide:

• Your order number
• A clear description of the problem
• Clear photos of the full product
• Close-up photos showing the issue
• Photos of the shipping package if the item arrived damaged

We may request additional information when reasonably necessary to evaluate the claim.

Please do not dispose of the product until the case has been reviewed.

REPLACEMENTS

When a replacement is the appropriate resolution, we will reproduce the affected item based on the personalization information originally submitted with the order unless otherwise agreed.

Replacement production and delivery times may be similar to those of a new order.

PARTIAL REFUNDS

A partial refund may be offered when only part of an order is affected or when the issue does not reasonably require a full refund of the complete order.

FULL REFUNDS

A full refund may be offered when an eligible issue materially affects the entire order and another resolution is not appropriate.

Approved refunds are returned to the original payment method whenever possible.

After a refund is issued, your bank or payment provider may require additional time to post the funds to your account.

RETURN SHIPPING

Because many Charmiora products are personalized and cannot be resold, we may not require an eligible defective or incorrect item to be physically returned.

If a return is required as part of an approved claim, we will provide instructions before you send anything back.

Please do not return an item without contacting us first.

ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable when an order was correctly produced and delivered.

If a refund results from an eligible error attributable to Charmiora, we will determine the appropriate treatment of shipping charges as part of the resolution.

PROMOTIONAL & FREE ITEMS

Free gifts, bonus charms, promotional items, and other complimentary rewards have no cash value and are generally not independently refundable.

If a qualifying paid order is refunded or cancelled, eligibility for promotional rewards associated with that order may also be affected.

LOST OR DELIVERY-RELATED ISSUES

If your package is delayed, lost, or marked as delivered but cannot be located, please review our Shipping Policy and contact us so we can help investigate.

Packages sent to an incorrect shipping address provided by the customer are generally not eligible for refund or free replacement.

HOW TO REQUEST HELP

If you believe your order qualifies for Buyer Protection, please contact us through our Contact Us page within 30 days of delivery.

Please include your order number and supporting photos whenever applicable.

We will review your request and respond with the next steps.

YOUR LEGAL RIGHTS

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.