01 · Before it ships

Processing time

Most Charmiora orders are prepared within 3–6 business days before shipment.

Many of our pieces are personalized or made to order. This preparation time allows us to create, check and prepare your customized pieces before they leave for delivery.

During holidays, major promotions or unusually high order volume, processing may occasionally take a little longer.

02 · On the way

Estimated delivery time

We currently ship Charmiora orders to addresses within the United States.

03 · Shipping rates

Simple shipping, no surprises.

Standard shipping within the United States is $4.95.

Orders of $75 or more qualify for Free Shipping. When eligible, free shipping is applied automatically during checkout.

Promotional shipping offers may occasionally be available. Where another promotion applies, the applicable offer will be shown on our website or at checkout.

04 · Follow your order

Tracking your package

Once your order has been dispatched, we’ll send a shipping confirmation email with tracking information when available.

Tracking may take a short time to begin updating after the carrier receives your package, so don’t worry if the first scan does not appear immediately.

05 · Before dispatch

Shipping address changes

Please check your shipping information carefully before completing checkout.

If you notice an incorrect address after placing your order, contact us as soon as possible. We’ll do our best to update it before production or shipment progresses, but we cannot guarantee that an address can be changed once an order is already being processed.

Charmiora cannot be responsible for packages delivered to an incorrect address submitted by the customer.

06 · Sometimes things take longer

Delivery delays

Delivery estimates are provided as a guide rather than a guaranteed arrival date.

Carrier congestion, severe weather, local delivery disruptions, peak-season volume and other circumstances outside our reasonable control may affect delivery times.

If your tracking has not updated for an unusually long period, contact us and we’ll help review the shipment with you.

07 · Can’t find your package?

Lost or missing packages

If tracking shows your package as delivered but you cannot locate it, we recommend checking the following first:

• Check around your delivery location.
• Ask household members or nearby neighbors.
• Allow a short additional period in case the carrier scanned it early.
• Contact the carrier using your tracking number.

If the package still cannot be located, contact Charmiora and include your order number so we can review the situation.

08 · We’ll help make it right

Damaged, defective or incorrect orders

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

To help us review the issue quickly, include:

• Your order number.
• A short description of the problem.
• Clear photos showing the item and the issue.

Please see our Return & Refund Policy for additional information about eligible resolutions.